Effective Call Centre Management

This course introduces call center management techniques and makes the attendees understand the important features of call center operations. With this course you understand how you can deliver high-quality customer service and support, making the best use of economic resources, with high team motivation to increase business revenues.

Who Can Apply?

• New managers and supervisors in the telephone sales department
• Call center personnel

What This Course Has To Offer?

The course will enable you to:

• Learn the planning and management of call center resourcese
• Build an active and goal-driven team
• Support and develop the team members tactically via feedback
• Analyze call handling to monitor and manage the team performance
• Use call monitoring technology effectively
• Manage the incoming and outgoing calls
• Analyze the call data and management report organizationk
• Understand the expected call center challenges and methods to overcome them

Salient Features:

By attending this course, you can:

• Develop confidence to work as a call center supervisor or manager
• Achieve desired results from the team
• Grow a motivated and energetic environment for your team
• Learn how to manage time effectively

Course Details:

• Duration: 1 day
• Cost: 12000/- pkr

Note: Students can avail 10% as group discounts

For Registration:

Call: 021-37130092
Email: info@nist.edu.pk
Chat: Live Chat Now
Head Office: 9th Floor
National IT Park, Caesar’s Tower,
Shahrah-e-Faisal, Karachi 74200