Managing Customer Services in a Transforming Environment

The technological advancement is a reason for continuous global expansion through communication and service provision; understand how to capture the golden opportunities from these new contact ventures. Recognize the importance of effective customer service and learn to manage and implement new strategies with new technology.
This course offers a thorough and detailed insight to all the attendees, helping them understand the customer journey through the customers’ perspective, learning how to introduce organizational changes to cope with the new working styles and how to engage the employees with positive enthusiasm to deliver service revolution.

Who Can Apply?

• Marketers
• Research and development personnel
• Sales staff
• Product development personnel
• Customer service and experience staff

What This Course Has To Offer?

The course will enable you to:

• Learn the important concepts of customer journeys related to the customer experience management
• Understand the necessary changes companies must make to meet the increasing customer demands
• Know the art of dealing with and changing according to the distinctive customer service- through a tested change management approach
• Keep the employees focused, motivated and engaged with the company
• Understand the change management to enhance the service quality at critical times of change
• Keep the focus and mental ability intact and alert during change

Salient Features:

By attending this course, you can:

• Understand the customer perspective and journey of going through different events and learn how the events have shaped the customers preferences and experiences
• Understand the importance of effective listening to customers and front line staff about the required change and its implementation
• Identify the areas which require change and make necessary improvements without changing the quality service and affecting customer experiences
• Build right skills and develop capability for change implementation with confidence and faith
• Implement the entire change process
• Effectively keep the staff morale managed and intact
• Identify the ways company can win over the rivalry

Course Details:

• Duration: 1 day
• Cost: 12000/- pkr

Note: Students can avail 10% as group discounts

For Registration:

Call: 021-37130092
Email: info@nist.edu.pk
Chat: Live Chat Now
Head Office: 9th Floor
National IT Park, Caesar’s Tower,
Shahrah-e-Faisal, Karachi 74200