Customer Relationship Management

Customer Relationship Management devises and creates policies to manage the business interactions with the customers for improved sales and services. This course helps you develop the ideas to create policies that improve and enhance customer engagement skills. It also builds insight to establish new approaches and techniques to improve the overall customer experience with the company.

Who Can Apply?

• Sales personnel
• Business development personnel
• Customer relationship personnel
• Customer service staff

What This Course Has To Offer?

The course will enable you to:

• Build strong and durable relationship with the current customers, to know how loyal and interactive they are with the company
• Learn and grasp the understanding of becoming a favorite company and learn ways to increase the positive perception about the company
• Communicate and make use of right vocabulary to interact with the customers effectively
• Create a policies-enabled toolkit for durable and strong customer-business connections
• Use the customer relationship management for company’s success and growth
• Learn the basics of transactional analysis and its role to boost CRM
• Devise different management policies and tactics for business performance improvement
• Understand the differences in the problematic and effective customer relationships- learning the good from the bad for guaranteed success
• Know the role of personal impact on the clients and learning new ways to strengthen the existing connections
• Build an effective and successful customer relationship
• Handle hard-to-convince, complaining and demanding customers- learning the strategic techniques to come out of the problematic issues smoothly

Salient Features:

By attending this course, you can:

• Utilize the Customer Relationship Management action plans and principles to deliver distinctive customer service
• Apply the tactics to become the favorite company to win through the challenging affiliations
• Improve the customer relationships by balancing the company revenues from the customer satisfaction

Course Details:

• Duration: 1 day
• Cost: 12000/- pkr

Note: Students can avail 10% as group discounts

For Registration:

Call: 021-37130092
Email: info@nist.edu.pk
Chat: Live Chat Now
Head Office: 9th Floor
National IT Park, Caesar’s Tower,
Shahrah-e-Faisal, Karachi 74200