Building a customer service strategy

Today, excellent customer service guarantees success to businesses that deliver quality service and focuses on a customer-friendly environment. This course helps you build an insight to develop various quality points in bridging the relationship with the customers. It helps you understand the various aspects of current service line and how to devise new policies and points to offer an improved customer service that will have a positive impact on the company.

Who Can Apply?

• Managers
• Leaders

What This Course Has To Offer?

The course will enable you to:

• Build a positive company perception on the business people and the customers
• Understand the psychology of customers- ways to increase customer devotion and motivation
• Move from a leader to a champion in the customer service area
• Overcome the challenging barriers to establish a smooth and customer-friendly culture
• Give 100% satisfaction to customers via interactivity, feedback and grievance handling
• Identify critical issues, create effective solutions with a pro-active approach
• Build an empowered team for distinctive service and value to customers
• Develop clear and measurable customer service objectives

Salient Features:

By attending this course, you can:

• Create new and improvised techniques with high customer standards with the help of customer-friendly environment
• Anticipate potential and expected problems and learn from the previous ones
• Grow the customers and employees as part of the organization

Course Details:

• Duration: 1 day
• Cost: 12000/- pkr

Note: Students can avail 10% as group discounts

For Registration:

Call: 021-37130092
Email: info@nist.edu.pk
Chat: Live Chat Now
Head Office: 9th Floor
National IT Park, Caesar’s Tower,
Shahrah-e-Faisal, Karachi 74200