Delivering Customer Service Excellence

This course offers the tools and practices to increase customer loyalty, maintain and strengthen the customer relationship. Develops the understanding of client needs and teaches to use the very information to serve with complete satisfactory results. The course offers you some practical techniques in increasing and retaining the clientele and building the relationship by offering quality experience.

Who Can Apply?

• Support staff
• Front line employees

What This Course Has To Offer?

The course will enable you to:

• Understand the goal of customer service
• Realize the pros of value-added customer service
• Identify the favored communication medium
• Know the customers and understand their importance
• Categorize the preferences and the prospects of customers
• Understand the meaning and importance of getting customer feedback and its implementation
• Connect with the clientele and meeting their expectations
• Establish bonding by listening actively and questioning
• Build an influential style on the customers with effective negotiations for positive outcomes
• Communication with the customers to increase business value

Salient Features:

By attending this course, you can:

• Build confidence in what you offer, understanding your clients and delivering distinctive customer service with esteem and understanding
• Develop positive connections with your internal and external customers
• Use persuasive and influential skills to enjoy customer appreciation and positive feedback

Course Details:

• Duration: 1 day
• Cost: 12000/- pkr

Note: Students can avail 10% as group discounts

For Registration:

Call: 021-37130092
Email: info@nist.edu.pk
Chat: Live Chat Now
Head Office: 9th Floor
National IT Park, Caesar’s Tower,
Shahrah-e-Faisal, Karachi 74200